Terms of service
What CallSitter does
CallSitter holds a phone call to a business for you. You call CallSitter, get through the business's menus yourself, press ** and hang up. CallSitter keeps the line open and calls you back when a person picks up, then connects you.
Where it works
CallSitter is for US phone numbers calling US businesses only.
What CallSitter won't do
- Call 911 or any emergency number. In an emergency, dial 911 directly.
- Call personal phones, premium-rate numbers or numbers outside the US.
- Answer security questions, give account details or say it is you. You always speak for yourself.
- Record your calls.
Using it fairly
Use CallSitter only to reach businesses you have a reason to call, and only from a phone number you're allowed to use. Don't use it to harass, flood or mislead anyone. We may limit or block numbers that break these rules.
Paying
You pay per call. You add a card before the hold starts, by phone keypad or a texted link. You're charged only when a person picks up and you join the call. If the business offers its own callback and you take it, there's no charge. Card details go to Twilio's secure payment system and Stripe; CallSitter never sees them. Price and refund policy to be set before launch.
No guarantee of a connection
CallSitter can miss a person picking up, or a business can hang up before you join. Phone networks and businesses are outside our control.
Your call log
After each call you can see what was kept. You can delete it at any time, and it deletes itself after 30 days. The privacy policy has the details.
Still to be written
Limits of liability, disputes, governing law, changes to these terms and contact details will be written by counsel before launch.